I'm sorry to hear that you're experiencing this issue with your Samsung Galaxy J7 Prime (2016). Here are some steps you can take to try and resolve the problem where your phone is stuck on the boot screen with the Samsung logo and no progress is being made after several minutes: 1. **Perform a Soft Reset**: - Press and hold the Power button and Volume Down button simultaneously for about 10-15 seconds until the device restarts. 2. **Charge Your Phone**: - Ensure that your phone is fully charged or connected to a charger for at least an hour before attempting to turn it on again. 3. **Try Safe Mode**: - Turn off your phone. - Press and hold the Power button until the Samsung logo appears. - Immediately press and hold the Volume Down button until the device finishes restarting. - If successful, you'll see "Safe Mode" at the bottom of the screen. - In Safe Mode, uninstall any recently downloaded apps that might be causing issues. 4. **Wipe Cache Partition**: - Turn off your phone. - Press and hold the Volume Up button and Power button simultaneously until the Samsung logo appears. - Use the Volume buttons to navigate to "Wipe Cache Partition" and press the Power button to select it. - After the process is complete, select "Reboot System Now." 5. **Factory Reset**: - If none of the above steps work, you may need to perform a factory reset. - Turn off your phone. - Press and hold the Volume Up button and Power button simultaneously until the Samsung logo appears. - Use the Volume buttons to navigate to "Wipe Data/Factory Reset" and press the Power button to select it. - Confirm your selection by navigating to "Yes -- Delete All User Data" and pressing the Power button. 6. **Seek Professional Help**: - If your phone is still stuck after trying these steps, it might be necessary to contact Samsung support or visit an authorized service center for further assistance. Remember to back up your data regularly to avoid data loss in situations like this in the future.

--- ### Additional Considerations: - **Battery Issues**: If your phone has been exposed to extreme temperatures or if it's old, there might be an issue with the battery itself. - **Hardware Problems**: Persistent boot issues could indicate hardware problems that require professional repair. If you continue to experience issues after trying these steps, it may be best to consult with a professional technician who can diagnose and repair any potential hardware problems. I hope this helps! Let me know if you have any other questions or need further assistance.